Soundcore Motion Q

12-Month Warranty for Quality-Related Issues

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND

For Purchases made through other retailers

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorized reselling of Anker products is strictly prohibited
7-Day Return Policy
You may return your undamaged product and packaging within 7 days of purchase to receive a REFUND VOUCHER for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs
7 Days Return Policy Terms and Conditions 

1 – NO CASH BACK You’ll Receive your refund amount as Voucher within 2- 3 Working Days
2 – You Can use Voucher within 30 Days
3 – If you make purchase through Authorize Re Seller Shop (Offline) You’ll get refund via store credits only.
4 – Once we receive your item, we will inspect it and notify you that we have receive you return item. We’ll immediately notify you on the status of your refund after inspected the return item.
5- If we found any issue in return item we’ll notify you, then 7 Days return policy will not applicable. And we send back product to you (Customer) . Shipping Cost must pay by customer.
6- Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
7- The serial number of the Product must be verified first.
8- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
9- Returns are only accepted within 7 Days of the date of purchase. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
10- To process your return, we require a receipt or proof of purchase. You will be responsible for shipping costs.
11- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any shipping costs paid for by Laraib Electronics will be deducted from your refund.
12- You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
13- All returns must include all accessories, documentation, etc., that was originally shipped with the product.

What isn’t cover in 7 Days Return Policy?

1 – If Product OR Packaging is Damage.
2 – If Product OR Packaging Have any Scratches.
3 – If Product OR Packaging is Dirty.
4 – If Complimentary accessories are incomplete or broken.
5 – If Authenticity Scratch code is scratch.
6- If products is not match to Order Number or Invoice #.
7- If Product is match to order/invoice number but serial number of product is not match with our Record/database.
8- After 7 Days of Purchase.
9- Only regular priced items may be refunded. Sale items cannot be refunded.

Will the speaker automatically turn off?

It will automatically turn off after 30 minutes when no connection. But it won’t turn off when being charged.

Can I use the speaker to play music while it is being recharged?

Yes

Why won’t the speaker recharge?

Double check your cable and charger with another device. If the speaker has remained discharged a long time it may take a while to show it is recharging.

How long is the playtime after a full charge?

Playtime varies according to volume level and audio content, at 60% volume, playtime is around 10 hours.

How long will the speaker take to fully charge?

It will take around 3.5 hrs at 5V/1A for a full charge.

Is it possible to pair two speakers with one device?

Yes. Two of the same speaker can be paired via a single device.

Can Bluetooth and the AUX input play simultaneously?

No.

When trying to connect, why is my PC asking for a pin number?

No pin should be required. Restart your computer and try to re-pair.

Is it possible to pair the speaker with a second device?

Yes it is possible but only after disabling the original device's Bluetooth or deleting its pairing record before pairing the new device.

Why does no sound play when the speaker is connected to my PC via Bluetooth?

You may need to change the default audio output on your PC to "Bluetooth speaker".
1. Close all media applications in your PC (such as Windows Media Player)
2. Open 'Control Panel' > 'Sounds and Audio Devices' > 'Audio'
3. Change the default output device to "Bluetooth speaker" in Sound playback

Why can't the speaker connect to my device?

a. Check to ensure your device's Bluetooth setting is enabled.
b. Make sure your device is within 3ft of the speaker.
c. Delete the pairing record on the speaker and your device then try to re-pair.